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2019-20 Canceled Games Refund Information

2019-20 Season Games Status

On June 4, 2020, the NBA G League announced that games suspended for the 2019-20 season in response to the coronavirus (COVID-19) pandemic have been canceled.

If you purchased single game tickets through an authorized seller of Red Claws tickets:

Fans who purchased single game tickets through Ticketmaster, Ticketmaster affiliates (including NBAtickets.com), or the Red Claws Box Office will receive a refund within 30 days. This applies to Verified Resale Tickets through Ticketmaster as well.

If you have additional questions about your ticket order you can reach out to Ticketmaster directly at 800-653-8000 or log into your Ticketmaster account and under the order details, click Live Chat.

Fans who purchased single game tickets directly from the Red Claws should contact us through our general sales line at tickets@maineredclaws.com to determine available ticket options.

If you purchased tickets from the secondary market (e.g. Stubhub, Vivid Seats):

For fans who purchased tickets from the secondary market (i.e., a source other than directly from the Red Claws, Ticketmaster, or another authorized seller of Red Claws tickets), we recommend you contact that merchant directly. Please be advised that you will be subject to the cancellation policies of such merchant’s respective marketplace.

Season Ticket Members:

Our updated ticket policy for impacted 2019-20 Season games was communicated to Season Ticket Members via email the week of May 11. This communication offered Season Ticket Members the option of a 10% account credit bonus, or to request a refund for the impacted 2019-20 Season games. Refund requests for cancelled 2019-20 Season games must be received by July 7, 2020. For additional questions, contact your Account Executive directly or you can contact us through the Ticket Sales Department email at tickets@maineredclaws.com.

Mini Plans

Our updated ticket policy for impacted 2019-20 Season games was communicated to Mini Plan Members via email the week of May 11. This communication offered Mini Plan Members the option of a 10% account credit bonus, or a refund for the impacted 2019-20 Season games. Refund requests for cancelled 2019-20 Season games must be received by July 7, 2020.

For additional questions, contact your Account Executive directly or you can contact us through our general sales line at tickets@maineredclaws.com.

Group Leaders:

Our updated ticket policy for impacted 2019-20 Season games was communicated to Group leaders via email the week of May 11. This communication offered Group Leaders* the option of a 10% account credit bonus, or a refund for the impacted 2019-20 Season games. Refund requests for cancelled 2019-20 Season games must be received by July 7, 2020.

For additional questions contact your Account Executive directly or you can contact us through our general sales line at tickets@maineredclaws.com.

*Excluded purchases via Groupmatics platform

Updates:

Thank you so much for your continued support of Red Claws Basketball. We hope to see you again soon at The Expo.